Social Media Manager Privacy Policy

1. App Operator and Scope

Social Media Manager (the “App”) is operated by Orion Nexus LLC (“we,” “us,” or “our”) as an internal brand management tool for our authorized team members.

The App is used exclusively to manage our own brands, and their associated social media accounts, Facebook Pages, advertising accounts, and product catalogs. The App is not available for public registration and does not provide account management, advertising agency, or social media management services to third-party businesses.

This Privacy Policy explains how we access, use, store, and protect information when using the App to manage activities on Facebook, Instagram, Threads, Messenger, WhatsApp Business, and related Meta advertising and product catalog services.

Although the App is intended for internal use only, it may process information about customers and other individuals who interact with our brands, including through messages, comments, and customer service requests. This Privacy Policy also applies to that information.

This Privacy Policy applies only to data processing carried out through the App. It does not replace the privacy policies of Meta or its platforms, or the separate privacy policies governing purchases, payments, and order fulfillment on our brand websites.

2. Information We May Process

We process information only when the relevant features are enabled, the necessary permissions have been granted, and the processing is permitted by applicable platform requirements. We limit our access to information needed for the relevant function.

Account and authorization information. This may include connected brand account names, account and Page identifiers, professional account details, business asset identifiers, granted permissions, access tokens, and connection status. We use this information to identify and connect the brand assets we are authorized to manage.

Content and interaction information. This may include text, images, videos, and other content published or prepared for publication by our brands, together with related comments, replies, mentions, interaction records, and statistics made available by the relevant platform.

Customer communication information. This may include messages and attachments sent to our brand accounts, necessary platform-provided user identifiers, display names, message timestamps and statuses, and information customers voluntarily provide for inquiries or after-sales support, such as contact details and order numbers. The specific information available depends on the platform, authorized permissions, and features actually enabled.

Advertising and product catalog information. This may include information about our advertising accounts, campaigns, ad sets, advertising content, targeting and delivery settings, budgets, campaign status, and performance statistics provided by the platform. It may also include information from our own product catalogs, such as product names, identifiers, images, descriptions, prices, inventory availability, and synchronization status.

Operational and security records. This may include necessary activity records, API request statuses, webhook event records, error information, and security logs used to maintain the App, investigate problems, and prevent unauthorized activity.

We do not use the App to bypass platform permission controls or access unauthorized accounts or information unrelated to the App’s functions.

3. How We Use Information

We use information processed through the App solely to support the operation of our own brands, including the following purposes.

Customer service and interaction management. Receiving, organizing, and responding to customer inquiries; managing comments and after-sales communications; following up on service requests; and maintaining necessary communication records.

Brand content management. Preparing, publishing, updating, and managing brand content; responding to related interactions; and understanding content performance.

Advertising management and analysis. Creating and managing advertisements for our own brands; making authorized changes to advertising settings; reviewing campaign performance; preparing internal reports; and evaluating and improving advertising effectiveness.

Product catalog management. Maintaining and synchronizing our own product information, identifying catalog errors, and supporting product-related displays and advertising features.

App operation and security. Maintaining account connections, controlling access, troubleshooting technical issues, preventing duplicate or unauthorized actions, and meeting applicable legal obligations.

We do not sell, rent, or trade personal data obtained through the App. We do not provide such data to other businesses for their independent marketing or unrelated business purposes.

4. Access, Disclosure, and Service Providers

Access to information within the App is restricted to authorized internal personnel who need it to perform their responsibilities.

We may use necessary technical service providers to operate the App, including providers of hosting, data storage, system maintenance, and security services. We allow these providers to process information only to the extent necessary to provide their services. We require them to follow our instructions and applicable data protection requirements and not to use the information for their own independent purposes.

We may also disclose information when required by applicable law, valid legal process, or a lawful request from an authorized public authority. Any such disclosure will be limited to the information necessary to meet the relevant requirement.

Automated and AI-Assisted Features

Where enabled and permitted by applicable platform rules, the App may use automated or AI-assisted features for purposes such as message translation, content organization, reply drafting, and internal analysis.

We limit the information processed by these features to what is necessary for the relevant task. We do not use personal data obtained through the App to train general-purpose AI models, and we do not authorize service providers to use such data for their own independent model training.

Before using a third-party AI service to process relevant information, we will identify the service provider, processing purposes, and categories of information involved, and ensure that this Privacy Policy reflects our actual processing practices.

5. Data Storage, Security, and Retention

We use reasonable technical and organizational measures appropriate to the nature of the information and the risks involved to help protect against unauthorized access, use, disclosure, alteration, or loss. Account authorization credentials are used only to maintain authorized connections and perform permitted operations.

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy. Retention periods depend on the type of information, whether a customer service request remains open, whether an account connection is still needed, applicable platform requirements, and legal obligations.

When information is no longer necessary, a valid deletion request must be fulfilled, or applicable platform requirements require deletion, we delete the relevant information and address associated copies under our control. Where relevant information is held by service providers acting on our behalf, we also require them to take appropriate action.

Where applicable law requires us to retain certain records, we retain only the information necessary for the required period and restrict its use to the relevant legal purpose. We do not retain platform data indefinitely merely because it may be useful for internal operations or historical analysis.

6. Access, Correction, and Data Deletion Requests

Individuals who interact with our brands may contact us to request access to, correction of, or deletion of their personal information processed through the App.

Contact email: support@1stxulie.com
Suggested email subject: Social Media Manager — Data Deletion Request

To help us locate the relevant information, please identify the platform involved, your account name or user identifier, the brand you contacted, and the information you would like us to review, correct, or delete. Where necessary, we may request additional information that is proportionate to verifying your identity and processing your request.

Please do not send passwords, access tokens, or other login credentials.

After reasonably verifying your identity and the scope of your request, we will process it in accordance with applicable laws and platform requirements and inform you of the outcome. Where we are legally required to retain certain information, we will explain the reason to the extent permitted.

Deletion through the App applies to information under our control and information held by service providers acting on our behalf. It does not automatically delete information retained by Meta itself, remove content from Meta’s platforms, or close your Facebook, Instagram, Threads, or WhatsApp account.

Authorized account administrators may also revoke the App’s access through the authorization or integration settings provided by the relevant platform. Once access is revoked, we will stop obtaining new information under that authorization. Previously stored information will continue to be handled in accordance with this Privacy Policy and applicable requirements.

7. Other Privacy Rights

Depending on applicable law, you may have additional rights regarding your personal information, including the right to obtain a copy of it, restrict or object to certain processing, withdraw consent where processing is based on consent, or submit a complaint to a competent supervisory authority.

You may contact us at support@1stxulie.com to exercise applicable rights. We will assess and respond to requests in accordance with the laws that apply to the relevant processing.

8. Policy Updates and Contact Information

We may update this Privacy Policy to reflect changes to the App’s features, our actual data-handling practices, or applicable requirements.

The updated policy will be published on this page with a revised “Last updated” date. Where additional notice or consent is required, we will provide that notice or obtain consent as applicable.

For questions about the App’s data-handling practices or this Privacy Policy, please contact us:

App name: Social Media Manager
Operating entity: Orion Nexus LLC
Contact email: support@1stxulie.com

Customer Reviews

Overall rating: 4.8 / 5 from 1971 reviews.

Customer photo review of "THE SEA" 925 Sterling Silver Adjustable Statement Chain Link Ring Set

I've ordered a sea set with multiple pieces that are all beautiful and good quality and look great combined together, especially those tiny chained rings are a lovely combination of gentle, yet playful style that you can change by wearing it each time a bit differently, also the goldfish rings are amazingly cute.

Alex 5/5

"THE SEA" 925 Sterling Silver Adjustable Statement Chain Link Ring Set

Customer photo review of "Taboo Rose" 24K Gold Plated Statement Rose Sword Dangle Earrings

It was really pretty and the material was of good quality. However after wearing it my ear was red around where it had sat and was sore, and hurt a tiny bit to get out. Perhaps its the weight even though its very light but otherwise 10/10!

Ida A. 4/5 Verified

"Taboo Rose" 24K Gold Plated Statement Rose Sword Dangle Earrings

Customer photo review of "The Sea" Platinum Plated Whimsical Goldfish Teardrop Dangle Needle Piercing Earring

Ordered this for a Christmas present and it made it on time! The earrings arrived well packaged. It looks more elegant and impressive in person! Love how it looks when worn! The earring fits perfectly, the needle isn't too long to bother the neck and I just had to adjust the hook a little. The earring is well made and feels and looks expensive. Would recommend and will return to purchase more!

Josephine C. 5/5 Verified

"The Sea" Platinum Plated Whimsical Goldfish Teardrop Dangle Needle Piercing Earring