Shipping Policy

We will prepare your order and ship from our UK office within 2-3 business days❤ after your payment.Orders placed Friday through Sunday will ship out Monday.  You will receive a confirmation email instantly after you placed an order! Please check your promotions folder if you didn't receive one. Sometimes the email goes there and that's why you can't find it!

Once your order has been shipped, we will send you an email containing a tracking number. Please allow 48 hours from the time you receive it until tracking information is made available.We support worldwide shipping.For international shipments, the tracking we provided you is your local tracking number. The tracking will update when it arrives at your local post office- So please don't be worried!

As we ship orders Monday - through Friday, tracking details cannot be supplied on weekends. If you did not receive an email with tracking details or have questions, please feel free to contact us at: support@1stxulie.com

All our orders are shipped via our warehouse in Los Angeles，Shenzhen or London.Therefore, we offer free shipping for most countries —WOO! For US domestic orders, orders will ship out through USPS. For international orders, we predominately use DHL or local carriers for deliveries to major cities. We also include customs and duties for you guys so you don't have to worry about it! Please allow 5-12 business days after shipping for delivery. —they’re so worth the wait!!

Lastly, please note that preordered items means we are creating these beautiful pieces to you and it usually takes around 5-10 business days to ship your order. You can contact us to know the exact restock time! If an item is on preorder, it will either be indicated in the purchasing click button. If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!

We Support worldwide shipping.
Free Standard shipping （delivery within 5-10 business days）.
Express shipping fee is 8.99$（delivery within 4-6 business days）

We offer our customers a 14-day return policy, which means you have 14 days after receiving your item to request a return!❤

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.

2. For returns without problematic issues, we only offer store credit or the customer can send it back to our US warehouse for a refund.

To start a return, you can contact us at support@1stxulie.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return.

We recommend you send back any returns using a signed postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. We reserve the right to refuse any returns which do not meet our return policy requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please also note that if the customer decides to ship the item back, we are currently unable to cover the return shipping cost, but we are working hard on collaborating with logistics partners to cover the return shipping cost.


You can always contact us for any return questions at support@1stxulie.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned.

Earrings WILL NOT be refunded due to hygiene reasons.
Items marked in the SALE are non-refundable.

Please get in touch if you have questions or concerns about your specific item.

We take pride in crafting high-quality jewelry!

Our jewelry are a true testament to exceptional craftsmanship, designed to enhance your style and leave a lasting impression...

About our necklaces:

Regarding our necklaces, most of them either 18K real platinum-plated or 925 sterling silver material. We employ the best technology - vacuum plating in a furnace - to ensure that each piece lasts for a long period of time. Additionally, all our jewelry has an extra layer of protection for added strength and luster, making them perfect for everyday wear.

About our rings:

Most of our rings are made of 925 sterling silver. Meanwhile, a small number of our rings are made of either 18K real platinum-plated over stainless steel and copper.

About our earrings:

All of our earrings are made with hypoallergenic 925 sterling silver pins. To provide a variety of options, we have 925 sterling silver and 18K platinum plated options.

About our base metal:

We use brass for our plated jewelry due to its unique properties and advantages. Brass is relatively more expensive and durable compared to cheap alloys/stainless steel available in the market. Additionally, it's a versatile metal that can be shaped and crafted into intricate designs, enabling us to create stunning and unique jewelry styles that may be more challenging with other metals. While using sterling silver can result in significantly higher prices, especially for our larger pieces, brass can offer a delicate look similar to vermeil jewelry.

About our stones:

Our diamond jewelry features high-quality zirconia stones. With the correct cutting techniques, they shine just like real diamonds. Most of our gemstones are zirconia gemstones since natural stone are often higher in price and their quality are very unstable. We worked with high-quality factories around the world, making our opal stone, moonstone and other color gemstone pieces even shinier than the natural stone!

Feel free to check out the description box of each style and jewelry care for more details!