Shipping Policy

We will prepare your order and ship from our UK office or ShenZhen warehouse within 2-3 business days❤ after your payment.Orders placed Friday through Sunday will ship out Monday.  You will receive a confirmation email instantly after you placed an order! Please check your promotions folder if you didn't receive one. Sometimes the email goes there and that's why you can't find it!Please make sure that the e-mail address and shipping address used to place the order are correct, an incorrect e-mail address may also result in not receiving the mail, and a correct shipping address is necessary.

Once your order has been shipped, we will send you an email containing a tracking number. Please allow 48 hours from the time you receive it until tracking information is made available.We support worldwide shipping.For international shipments, We will first stick the local logistics face sheet on the package when we ship it，the tracking we provided you is your local tracking number. The tracking will update when it arrives at your local post office- So please don't worry if there may be duplicated transshipment information or no updated logistic information during the transportation!

As we ship orders Monday - through Friday, tracking details cannot be supplied on weekends. If you did not receive an email with tracking details or have questions, please feel free to contact us at: support@1stxulie.com

All our orders are shipped via our warehouse in Shenzhen or London.Therefore, we offer free shipping for most countries —WOO! For US domestic orders, orders will ship out through USPS. For international orders, we predominately use DHL or local carriers for deliveries to major cities. We also include customs and duties for you guys so you don't have to worry about it! Please allow 5-12 business days after shipping for delivery. —they’re so worth the wait!!

Lastly, please note that preordered items means we are creating these beautiful pieces to you and it usually takes around 5-10 business days to ship your order. You can contact us to know the exact restock time! If an item is on preorder, it will either be indicated in the purchasing click button. If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!

We Support worldwide shipping
Free Standard shipping （delivery within 5-10 business days）.
Express shipping fee is 8.99$（delivery within 4-6 business days）

Delayed Shipment
We want you to receive your favorite products as quickly as possible, but there are times when shipping is delayed, such as during promotions, when a surge in orders results in products suddenly being out of stock. We apologize for this situation and hope that we can get your understanding, but relatively speaking, we will also give compensation for delayed orders, such as free gifts and discount codes.

 

Refund Policy

We offer our customers a 14-day return policy, which means you have 14 days after receiving your item to request a return!❤

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.

2. For returns without problematic issues, we only offer store credit or the customer can send it back to our US warehouse for a refund.

To start a return, you can contact us at support@1stxulie.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return.

We recommend you send back any returns using a signed postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 14 days from the date of your return being processed for the refund to credit your original method of payment. We reserve the right to refuse any returns which do not meet our return policy requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please also note that if the customer decides to ship the item back, we are currently unable to cover the return shipping cost, but we are working hard on collaborating with logistics partners to cover the return shipping cost.


You can always contact us for any return questions at support@1stxulie.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned.

Earrings WILL NOT be refunded due to hygiene reasons.
Products that have been damaged by humans are not returnable
Items marked in the SALE are non-refundable.

Please get in touch if you have questions or concerns about your specific item.