Shipping policy

Shipping Policy

Order Processing & Dispatch

Orders are processed by our team in Shenzhen, China. Most orders ship from our Shenzhen warehouse, while selected products may be fulfilled and shipped from our U.S. warehouse.

We typically prepare and dispatch in-stock orders within 2–3 business days after payment is confirmed. We ship Monday through Friday. Orders placed over the weekend begin processing on the next business day.

You will receive an order confirmation email after placing your order. If you cannot find it, please check your spam, junk, or promotions folder.

Please make sure your email address and shipping address are correct at checkout. If you notice an error, contact us at support@1stxulie.com as soon as possible.

Shipping Options & Delivery Times

We offer worldwide shipping, with free standard shipping to most countries.

Available shipping options and any applicable delivery charges are shown at checkout.

Delivery Estimates & Peak-Season Delays

The delivery times shown for each destination are estimates based on the average time it takes for our customers in that country to receive their orders. They are not guaranteed arrival dates, and some parcels may take longer. Delivery estimates begin after dispatch and do not include order processing or preorder preparation time.

During major shopping seasons, including Black Friday and Christmas, increased parcel volumes can put extra pressure on international logistics hubs, airline cargo capacity, and local delivery networks. Limited flight availability and congestion at sorting facilities in the destination country may extend transit times beyond our usual estimates. Customs clearance may also affect delivery times.

Please order early if you need your items for a holiday, gift, or special occasion. We appreciate your patience and understanding during these busy periods. If your parcel is taking longer than expected, please contact support@1stxulie.com, and our team will help you check its progress.

Tracking Your Order

Once your order ships, we will email you a tracking number. Please allow approximately 48 hours for the first tracking updates to appear.

We generally provide end-to-end shipment tracking, rather than only a local delivery tracking number. For shipments from China, this covers the journey from our Shenzhen logistics transit hub, through customs clearance and arrival in the destination country, to local delivery.

Tracking updates depend on carrier scans, so there may occasionally be gaps between updates while your parcel is in transit or undergoing customs clearance.

We work with carriers such as USPS, DHL, and local delivery partners, depending on the shipping route and destination. If you need a separate last-mile tracking number for your local postal service or delivery carrier, please contact support@1stxulie.com.

Customs, Duties & Southeast Asian Postal Shipments

Customs duties are covered under our regular shipping arrangements. However, an exception may apply to certain postal shipments to Southeast Asia.

Occasionally, changes in air-freight routes may make our usual shipping service unavailable for specific delivery addresses. To help your order reach you without unnecessary delays, we may use a postal shipping service instead.

These postal shipments may incur additional import duties or taxes, which are payable by the recipient. These charges are generally modest, but the final amount is determined by local customs and may vary by destination and shipment value. We cannot guarantee a specific amount.

Free shipping does not cover these additional import charges when this postal-shipping exception applies.

If you receive a customs payment request and need help understanding it, please contact us at support@1stxulie.com.

Preorders

Preorder items typically require 5–10 business days before dispatch. Preorder status is indicated on the product page or purchase button.

If your order contains both preorder and in-stock items, the entire order will ship together once all items are ready.

Please contact us for the estimated dispatch or restock date of a specific preorder item.

Order Processing Delays

During promotions or periods of high demand, order preparation may take longer due to increased order volumes or temporary stock shortages.

We apologize for these delays and offer compensation, such as complimentary gifts or discount codes, for affected orders. Please contact our team for an update and assistance with your order.

Contact Us

For questions about shipping, tracking, preorders, or delivery, please email support@1stxulie.com.